Refund window and cancellation for Nestarc Webhooks.

This policy applies to paid subscription plans of Nestarc Webhooks — currently the planned Starter and Pro tiers as listed on the pricing page. During public beta only the Free tier is available, and no charges are made, so refund mechanics do not apply.

Once paid plans open with billing at public launch, this policy applies from the first successful charge.

You may request a full refund of the most recent charge within 14 calendar days of that charge, without needing to state a reason. This applies to:

• The first charge when you start a new paid subscription.
• Any subsequent renewal charge, provided the refund request is made within 14 days of that renewal.

Overage charges beyond your plan's included message volume are eligible for refund under the same 14-day window when requested for the associated invoice.

Refund requests may be declined when:

• More than 14 calendar days have passed since the charge you wish to refund.
• The account has been suspended or terminated for violation of the Acceptable Use section of the Terms of Service.
• The same billing account has previously requested and received multiple refunds in a pattern consistent with misuse of this policy.
• The charge was part of a custom commercial agreement that explicitly sets different refund terms.

Two paths are available:

1. Directly with Paddle. Paid subscriptions to Nestarc Webhooks are processed by Paddle.com Market Ltd (or a Paddle group affiliate identified on your receipt) acting as our Merchant of Record. You can request a refund through Paddle using the link on the receipt email Paddle sent you, or through Paddle's buyer support at paddle.com/support (opens in new tab).
2. By email. Send a message to [email protected] including the account email, the charge date, and the invoice or transaction id shown on your receipt. We aim to respond within 2 business days.

You can cancel a paid subscription at any time. Two paths are available once paid plans launch:

• Through Paddle's customer portal using the link on the receipt email Paddle sent you.
• By emailing [email protected] from the account email.

Cancellation stops future renewals. Your subscription remains active through the end of the current billing period. If you want the current period refunded, submit a refund request under the 14-day window described above.

Plan changes follow the billing behavior configured at the time of the change. Upgrades to a higher tier may be billed immediately on a prorated basis for the remainder of the current period. Downgrades take effect on the next full billing period and do not generate a partial-period refund for unused time on the higher tier.

Please contact [email protected] before initiating a bank or credit-card chargeback. Chargebacks raise processing fees, risk flags on the account, and frequently stem from disputes that a direct refund request can resolve faster.

Accounts with a chargeback on record may be restricted from starting new paid subscriptions.

Billing questions: [email protected]. General support: [email protected].